Moving forward in 2024, we want to thank you for your past and future custom and loyalty. We again are having our yearly change within the company regarding terms, conditions, and policies. 

 

Please see some of our changes which may affect you:

 

1. Again, we find ourselves in a difficult position receiving payment on time. We greatly value everyone as a dependable customer and prefer to offer credit terms to meet your needs, but risk management weighs heavy in that decision again and at this time, we find it will be necessary to change our payment terms. We do require payment the same day after service. If you’re not home, you can either leave us cash in a safe place, Bank Transfer, or PayPal the same day before 20:00. If you’re home: Cash, Card, Bank Transfer on completion of our services. Cash or Bank Transfer is preferred due to rising transaction fees. A late payment fee will be liable of £10 after 14 days of non-payment. After 30 days an additional late payment fee calculated at 8% plus the relevant Bank of England base interest rate will be added with a compensation fee of £40. This will apply before any legal action is taken.

2. We are advising all our customers to sign up to GoCardless, this is NOT a direct debit monthly payment scheme, it authorizes us to request funds from your bank once our services have been completed. If we don’t come, you won’t be charged. The sign-up page can be found on the bottom of our service completion / invoice texts. Please note, we get charged 10% for failed and bounced back payments which you will be liable for and will be added to your customer account.

3. We now have a customer portal where you can check your account. This can be found on our website. If you haven’t been onto it, all you must do is add your customer reference and a password and your good to go. You can see your outstanding balance, past payments, and future visits.

4. When booking any of our Gutter Services, we require a 10% non-refundable booking fee which will come off your invoice price on completion of work carried out.

5. We will be working in all weathers (unless it’s very high winds or frozen weather) to ensure all jobs are completed on time but don’t worry, we have our 24hr rain guarantee in place. If you’re not happy with in 24 hours, let us know and we will come back.

6. If you have an internal window clean booked in, all items must be removed from window ledges to minimise the risk of damages.

7. Any external cleaning work, dog/cat mess must be cleared. We really don’t like it on the van floor from our boots and on our hands when reeling in our hoses. If a large amount is found in the garden and it is unworkable, we will complete where we can and charge full price.

8. If you’ve received a reminder message the evening before service and your gate is locked, we will still complete the clean of the front of the property and you still maybe charged the full amount.

9. We will only be completing our regular services if your account is clear of any outstanding balances. You’ll still receive a message the evening before our planned visit but if the balance is still outstanding when we turn up, you will be issued a NO CLEAN slip.

10. Every customer will be getting a 4 weekly, 8 weekly, 12 weekly and Ad-Hoc (anything after 12weeks) cleaning price which will be stated on your letter and also on your account. If you’re booked 4- weekly and you cancel, you will be charged the 8-weekly price at the next visit, if you cancel at 8-weekly, you will be charged 12-weekly price. Anything after 12 weekly will be classed as a first clean.

11. If we receive 3x consecutive cancelations, you will automatically be removed from our regular round and our messaging system.

12. If you cancel on our services, we cannot promise we can reschedule until the next planned visit.

13. If you don’t require the clean, please cancel as soon as you receive the message or the same evening, we have other customers which can fill your slot. Last minute cancellations i.e the same day make us miss targets. 

14. We plan to take on some operational staff as well as more admin staff over the next year so it may not always be Callum doing the services you require, but be assure, you’ll still receive the same professional standards.

15. Our hours are changing for both our office and operations:                                  Office – Mon – Fri – 09:00 – 16:00

       Operations – Mon – Fri – 08:00 – 18:00 (residential)

       Operations – Mon – Fri – 04:00 – 10:00 (commercial)

 

Our excellent customer support team is available to help Mon-Fri 09:00 – 17:00 with any questions. You can contact them at admin@CLJWindows.co.uk or WhatsApp/Text us on 07495 849741.

 

Your satisfaction is a priority for us, so feel free to share any feedback you have.

 

Thank you for your continued support.

 

Yours sincerely,

Callum, Camirah and Rori-Rae Borman

CEO/Director

CLJ Window Cleaning Services LTD